My complaint:
My bill increased $50 a month, called to resolve the issue, was transferred to loyalty department. I was offered multiple deals, each getting better, like a car salesman, but we could not get on the same page. I then asked if the bill was going up because my 2 year contract had expired. I was told yes, and then I asked specifically if I cancel at the end of my current billing cycle if I would owe anything. I was told no. I said, so I will be free and clear and won’t owe anything? Again I was told no. So we said our goodbyes and I shopped Directv. I found a better offer, signed up and then called Dish to cancel service. They somehow offer me a great deal, better than the guy befores best offer, but I told her I had already signed up with Direct and wish I had known this before. That’s when I found out the the gentleman lied to me and I am being charged a $260.00 early termination fee. I am now waiting for supervisor. However the lady I was speaking with tells me they won’t do anything about it. I asked if they record their conversation and she said yes and so I asked that they go back and listen and was told she don’t know who would do that. I guess it’s entirely for their benefit and not the consumer. Guess I need to record conversations with them. It’s a shame I have been a customer of their’s for 11 years, and I am being done like this. It’s now been forty five minutes and no answer still.
Suggested solution:
Not charge the early termination fee, as I was told by their own customer service representative I would not owe anything
