Direct Express complaint: not giving truthful information

I received my check on direct Express on the 1st actually it was like a little bit before the first because the first fell on I weekend. when I got my card my card was locked I couldn’t get no money I was very upset so I called and nobody could figure out why it was locked. I asked to speak with the manager and that was a big mistake she belittled me she acted like I was a little kid and she said that I should not contact anyone at social security or speak with anyone at direct Express that they were just canceling my card and sending me a new one that did not help me at all with paying my bills and having money throughout the month to live on. moving on to today I called again I’ve been calling every day for over 2 weeks spending hours on hold between social security and direct Express. I was told that they shut my card off and they were sending me a new one expedited. she made me feel so bad I even cried treating me like a child making me write down things like I will not call social security or direct Express making me write stuff down I’m 51 she was a manager I didn’t catch her name. but when it came down to it direct Express needs to write me a letter stating that my card was frozen so that I can get rental assistance. if that woman does not like your job maybe she should go work for the DMV but she would fit right in there I don’t know where my money went she said I have $10 left on my card if I wasn’t able to use it where is it. even the social security people were baffled. I was supposed to get a consent based, m o u they gave me a number I knew more about it than she did I spent 3 weeks doing this and got nowhere social security would say that they had waited on hold for hours with direct Express never able to talk to him I talked to him everyday within 15 minutes I was connected with someone so that’s why they just didn’t want to take the time to take care of my problem which wasn’t even a problem I don’t know what the big deal was is somehow in the fraud division when there is been no fraud except for now I don’t know what’s going on