My complaint:
My sister passed in the beginning of March 2022 I contacted them they told me what i needed to do and to faxed or email to estate claims department which i did in April 2022 they stated it would only take a few weeks to resolve. I have called the number on the card they stated there is no number to contact that department they don’t answer emails which i have sent numerous finely got a ticket number May 10th 2022 and no response from that point on I called today to talk to a supervisor told her this is unacceptable and she hung up on me. I don’t know what else to do.
Suggested solution:
To resolve the account as they are suppose to.
This is a poorly run outfit with no desire to meet the customers needs. I represent the estate of a decedent whose social security check was deposited with Direct Express. I have just spent most of the afternoon trying to find someone to help me stop 5e card and close the account. No luck. Most of the time is in the eternal computer help loop with no way out and no human voice. When I got one he did not have a clue what to do and transferred me back into the push “1” loop.