Direct Express complaint: Direct Express Customer Service – the inability to make contact with a live agent.

I have been calling the 888 741 1115 continuously for the whole day yesterday and again this morning. I cannot get a live agent to assist me with my problem and I do not do any personal banking on the internet nr do I have s internet service on my phone…I still use a flip phone. I am trying to find out if a particular charge was made by a company on a particular date. I am CONTINUALLY directed by Direct Express’ automated msg. that the agents are all busy and that I should call back when there is less phone traffic. I am not a mind reader and I cannot be sure when Direct Express’ phones are less overloaded so I have been calling ALL hours of the day and still getting the same message. I need to find out, ASAP, whether a particular charge was made to my card on a specific date. What is one supposed to do if they cannot make live phone contact with a banking agent and they do not use the internet for such personal matters????