Direct Express complaint: Denied disbuted charges
Filed 28 Sep 2021 by April
I was in the hospital when my payment came in and my ex boyfriend stole my car and my cards and spent 827.00 in one day. I disbuted the charges and got the paperwork in before the 10 days even though It came in the mail on the 9th day. They denied it saying no proof of Fraudulent Activities. How is that possible I was in the hospital and he got the money out of ATM’s where there’s cameras. Now I’m about to be evicted, power shut off, insurance canceled. I need help! When I asked to talk to a Supervisor they put me on hold for 3h 18min and then closed and nobody ever answered the phone.
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