My complaint:
Bought a fridge freezer in January, tried to get in touch in March as the appliance is making drilling sound but up until now, they have not resolved nor even offered any form of compensation despite numerous phone calls, email and reviews.
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Excerpt from one of my email to them
Hi, I have been on about this since March and has since been disappointed. I will detail every single step i made for you to make sense of why your service is disappointing.
Purchased a fridge Freezer on the 25th January online using the company address for delivery, company address for billing and company card for transaction. Please see attached receipt.
Item delivered in the Business premises on the 31st of January.— No mention about repairs to offices whatsoever, just instructed on installation.
March 11, noticed a drilling sound from the item
March 13 tried to contact online support, which kept bouncing me from one number to another for a full day of just trying to get assistance with no result so sent an email to Tech support. See response below
Dear Mrs ,
Thank you for your email regarding your product. It has been assigned the reference number 3499638042; please quote this number in any future correspondence.
I am sorry to hear that your product has developed a fault. Due to the nature of your problem, you will need to call our white goods support team on the number below:
0344 561 1234, option 2.
Opening Hours: Mon-Fri – 08:00-20:00, Sat – 09:00-18:00 Sun – 09:00-17:00.
Kind regards,
Mark N.
Currys
March 14, no result
March 15 still no result. This time the sound has become louder and disrupts my work
Finally, after a series of calls after calls, follow up after follow up and email after email, someone has finally booked an engineer to see the unit. see below email. Please note timeline of your response
SCC-CustomersForLife
To:
Tue, 28 Mar at 12:25
Dear D,
We have received an update.
Your repair has been booked for 31.03.23.
Please do let me know if you need any further assistance.
Kind regards,
Yours sincerely,
Adam
Customers For Life Team
Currys™ Customer Management Centre
Engineer said he will report to Currys but we have not received any update up until now.
Received an email on 6th April and tried to reply about it but have not heard still. You claim to have called and i have received 2 missed call as i was working and unable to take the call hence i responded to the email which appears to be of no result still.
After much consideration, tried to use RESOLVER as a frustrated customers response to your lack of concern unfortunately, response is still unacceptable as apparently there is nothing you can do as the item is located in an office facility. Again can i reiterate that this was never mentioned at the time of purchase on your after service team. Quite deceiving if i am to say.
The noise is disrupting my zoom meetings, my work and since then have to unplug it which now serves NO PURPOSE at all.
I hope you can sense my frustration as i feel it is unacceptable to leave your customers hanging especially when i have always purchased from yous.
I decided to have the review in the hope that you will attend to my frustrating complaint
I do hope this time, you will give me an appropriate and timely response
Suggested solution:
If they cannot offer repair at least compensate as the product is only less than 2 months when the fault was discovered
