My complaint:
On the 27th December 2017 I had 10K in my account and my account was on exclusion, only enabling me to have it unlocked whilst on the phone to the Customer services to withdraw my max of 5k a month.
I had won 32K originally and all was going well.
On the 27th December 2017 the online chat let me unlock my account and spend the whole 10K even though I had requested thaqt once the final 2 withdrawals had been made that the account was to be closed.
They seem to have not followed my request and encouraged me to unlock the account.
After several emails the company will still not payout and accept they did not observe the self exclusion on my account.
So this is why I am now resorting to help from you
Suggested solution:
I would like for the Company to acknowledge there has been a let down from their side and would like them to compensate me the 10K that they allowed me to spend at a low and emotion point of my life.
I was not of sound mind and they should have NOT re-opened the account after being asked in the October not to do so.
