Coin Master complaint: Taken money from my bank account

Name: Taken money from my bank account
Item: Coin Master
Rating: 5
Author: Tracy

Open 16 Sep 2019 509 views Gaming

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Filed 16 Sep 2019 by Tracy

I have purchased some of the smaller packages on the coin master game. Just now I purchased the £6.99 diamond heist offer and it has taken £18.95 from my bank. This is not the first time they have done this, I would estimate over £100 has been taken above what I have purchased. I need this money back, how do I go about getting this back.

thanks

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Case details

Status: Open
Company: Coin Master
Filed: 16 Sep 2019
Rating: 5/5
Desired resolution: Refund money back into my account asap.

Progress

Filed
Company notified
Company replied
Resolved

16 Sep 2019 Complaint filed and published
16 Sep 2019 Message from Bizzy: we notified Coin Master about this complaint.

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