Complaint: Spin packs not received

on 12 August 2019 about Coin Master in category Gaming

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My complaint:

On 3 separate occasions i have purchased spin packs and they have not been added to my account. I have contacted coinmaster and they say this has been passed to technical team and i havent heard anything since. First time was 3 weeks ago when i lost out on a gold card, 5k spins and 3.2 billion coins. Second time lost out on spins and 3rd time was the same.

Desired solution:

I would like the gold card imperial temple, the 5k spins and the 3.2 billion i lost from first time.

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