My complaint:
This evening 11/19/23 my children and I visited Chili’s at 5150 E Broadway Blvd in Tucson, AZ. When we arrived and were looking over the menu we noticed the happy hour trifold menu said that happy hour was being held during all NFL football games. We ed this with our server and decided to order off the happy hour menu. In the happy hour trifold there is a section that is titled ‘from the kitchen’. As this is in the happy hour trifold and there is nothing on the trifold designating that these items are not included in the happy hour it stands to reason that they are included.
We ordered and ate while watching the football game. Upon receiving our check, I noted that all of the items ordered had been charged at full price. I asked our server who still did not inform us that those items were not included in the happy hour despite being listed in the happy hour trifold.
The server trainer came over and explained that the only items included were the wings and a selection of alcoholic beverages. I was still a bit shocked that the items were listed on a happy hour trifold menu but were somehow not included in the happy hour. He then offered to have the manager come speak with me.
The manager, Justin, arrived and asked what my concern was.
Now, reasonably upset at the situation, I explained to him the same thing I had just explained twice before. The happy hour trifold does not designate what items are and are not included in the happy hour. I explained to the manager Justin that the menu being printed without clear designations is certainly not the problem or fault of the customer and that it was a reasonable assumption that anyone would make that if the items are listed on a special happy hour trifold that they would be included in the happy hour.
His immediate response to me was to very rudely say “well, do you think your response to having it explained to you was reasonable?”
Taken aback by the incredibly snide remark and general rudeness of the manager, Justin, I replied with “excuse me?”
He then went on to berate me about how I didn’t give him a chance to respond and that I was being unreasonable.
I told him I would be contacting the general manager and made a move to leave. Justin then responded with “well, I will tell her all about you too. What is your name?”
When I got up to leave and did not respond to him with my name he said to me “yeah, that’s what I thought!”
He then practically chased us from the restaurant by following us to the door.
I have been to Chili’s many times and have interacted with staff and management before. Never before have I had an interaction so disgusting that I would immediately decide that I would NEVER be visiting a Chili’s restaurant again.
The manager was completely out of line and incredibly rude. After spending $75.00 on a lackluster meal and confronted by the manager with his absurdly rude behavior, I can guarantee I will NEVER be giving my business to Chili’s again.
Suggested solution:
I would like contact from the company
