While Chewy is known for its wide selection of pet products and convenient online service, complaint data from our community has flagged several recurring issues that customers face. Common complaints include receiving rotten or spoiled food, partial shipments causing inconvenience, and difficulties in contacting a manager for resolutions. Additionally, some users have reported serious concerns about their pets' health due to poor pharmacy service and delays in shipments.
To avoid these issues, we strongly advise customers to regularly check their orders for accuracy and quality upon arrival and to reach out to customer service immediately for any discrepancies. Ensure to provide clear delivery instructions and maintain records of all communications and receipts. For critical items like pet medication, consider following up proactively and planning ahead to avoid disruptions in your pet’s care.
Do you have a dispute or had a bad customer experience with Chewy? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Chewy.
Our sentiment meter has detected that Chewy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Chewy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Chewy over the last 12 months. The graph below shows a monthly breakdown.
Curious about Chewy's track record in addressing complaints within the Pets / Animals category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Chewy. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Chewy by calling 1-800-672-4399. If you want to reach out to Chewy through their own website, you can use their contact form.
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Helpful experiences shared by verified Chewy customers. Search, discuss and connect with other people in our community.
Complaint from babygirl33sf on 29 December 2023 about Chewy.
hello I placed my first order with chewy on December the 2nd 2023. I placed a regular order using my email address with my name and I was sending it to my boyfriend who is in prison and he is... Read more
Complaint from babygirl33sf on 28 December 2023 about Chewy.
hello I placed my first order with chewy on December the 2nd 2023. I placed a regular order using my email address with my name and I was sending it to my boyfriend who is in prison and he is... Read more
Complaint from jrak318 on 24 September 2023 about Chewy.
My wife and I decided to try chewy pharmacy for the first time for an antibiotic prescription for our dog. She gets frequent UTI's and needed a stronger dog only antibiotic which a local pharmacy said would cost $142. When... Read more
Complaint from B McLeod on 24 July 2023 about Chewy.
Ordering can dog food. Cans broken. Box full of maggots. Can’t believe this was seen to my home. Mad me sick order no 1379911100-1. I took video of the mess can’t upload to large. If you have a email will... Read more
Complaint from Lgb123 on 12 January 2022 about Chewy.
On January 3rd I placed an order for 71 03 which was partially shipped for 26 dollars I have called and called and all they do is tell me to call my bank and that they only charged 26 dollars. I... Read more
Complaint from Long time Chewy Customer on 11 September 2020 about Chewy.
What has happen to Chewy in last few years? My story starts on 8302020 where I received an that my pets’ medicine were being reviewed and shipped. I contacted the customer service department immediately to tell them... Read more
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