My complaint:
Back in June of this year my account was compromised and I was intimidated and physically forced to provide a thief entry into my phone to steal five thousand dollars from my cash app account. They transferred the money directly to their personal account. I informed cashapp of this thievery as soon as it was safe for me to do so. I tried to ask for a refund per Cashapp’s ridiculous request, and of course was denied by the theif. I thought there was hope when a specialist reached out to me and asked for my phone info make and model and details about the crime. As soon as I told them the model of my phone they immediately said it wasn’t unauthorized since it happened on an approved device and that my claim was closed and nothing more I can do. I’ve sent countless messages, even one about how local law enforcement is pressing charges on the thief as he was found in the wrong and I offered a case number for them to verify my story. Nope nothing. They are making this situation worse. I am the victim of a terrible crime that has ruined my life. I am in the process of being evicted, no food, power about to be shut off, can’t buy food for my pets, can’t buy school supplies for my child, I can’t pay any of my bills… All because this thief took everything I had. Every dime. And cash app says I authorized it. I’ve even told them I will comply with anything required of me to aid them in criminal charges of this individual. They won’t help me. I’ve been reliving this nightmare every day for two months, only having it made worse. My physical health and mental health are both declining from the stress of this and cash app couldn’t be less help if they tried. They are allowing a theif to win. I wish I would have never had my paychecks deposited into this awful app. Everything I had, gone.
Suggested solution:
Utilize pass-through FDIC insurance between them and Sutton Bank to issue a full refund of the $5000 stolen from my account. The money stolen was funds direct deposited into my account which is held at Sutton Bank. I qualify per the FDIC requirements for a full refund of stolen money.
