My complaint:
I used CashApp to send funds to my nephew. After inputting his CashApp ID, setting the amount, and authorizing the payment, I get a ation for the funds. However, the ation included an additional unauthorized transaction for the same amount. Upon seeing this, I cancelled the transaction and thought that was the end of it. Later that week, I noticed that two $500 debits hit my bank account. I went back into CashApp and noticed that the cancelled transaction resulted in a $500 deposit to CashApp. I requested that these funds be sent to my back but it has not been released. I need those funds released and if this is how CashApp works, I don’t think I will continue to use this service. It’s also frustrating that the App provides no info on how to resolve such issues. Where’s the customer service contact info.
Suggested solution:
Release the $500 back to my Navy Federal account
