Complaint: Stolen money

on 27 September 2020 about Cash App in category Payment Providers

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My complaint:

On September 11th my account became locked while I had $970 in my account. I contacted Cash support and asked them to unlock my account. On September 12th I received an email saying


Due to increased volume at this time investigations can take 60 or more days to complete, depending on the information you provided.

Please note that Cash App Support does not have a phone number to call at this time, but you can request a callback from our support team through your Cash App when the option is available.

We will never ask you to do the following:

Provide your PIN

Download a third party app

Send a payment

Make a purchase of any kind including gift cards

Complete a test transaction of any kind

If your issue has already been resolved by us we appreciate your patience and please let us know if you need any other assistance in the future.

Then on September 13th I got an email from Cashapp saying my account is unlocked and good to go. However I also received an email saying that my phone number and email have both been unlinked from my account. So where did my money go?? I want it back.

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Justified complaint?

Suggested solution:

Add the money back to my account

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