My complaint:
Some fraudsters got access to my phone and made 4 Cash App transfers totalling $1900. When I received this notification from my bank, I called the bank to dispute these charges. Upon their investigation with cash app, cash app sent them documentation of transactions coming directly from my account and so my bank denied my claim and I was told to contact CashApp directly.
I contacted cashApp and they told me to go back to my bank to recover this stolen funds. This is clearly not acceptable. Since cash app was used to steal the funds, they should bear the sole responsibility of refunding me back my $1900. Instead of investigating the recipient of these funds since I do not know the person, they prefered to push me away.
I have asked for report documentation on their investigation of the recipient of the stolen funds and they would not provide. Rather, they would deflect me away. This is totally unacceptable.
Suggested solution:
I need them to refund me back my $1900 in its entirety.
