My complaint:
A deposit I tried to make to your Co-op ATM on February 5th, 2023, at approximately 6:33 pm. I had made two deposits where the first was accepted and the second couldn’t be processed. I followed the instructions on the printed receipt and correctly filed an ATM dispute with Navy Federal Credit Union under claim number 50920 for roughly 250$.
Due to faulty documentation, which I have attached to this email, that Canvas Credit Union provided to Navy Federal, it was determined that I benefitted from the transaction. However, upon reviewing the document, I have highlighted the date of service that the branch provided to Navy Federal for review and noticed that the date of service was February 6th and not February 5th, which is the day the claim was filed and the transaction was made.
I also took your recommendation and put myself in contact with Co-Op, who services the ATMs, and ed that it is indeed the financial responsibility of the Canvas Credit Union branch to rectify transactional issues with ATMs at department ch, to investigate ATM disputes and, when appropriate, and request all necessary information from Co-Op regarding the correctly specified days of service
Suggested solution:
They should provide me with the 250$ that their ATM took from me.
