My complaint:
I want to express my strong dissatisfaction with the service I received at your gas station today, on 24-06-2023, at approximately 20:54, as indicated by the timestamp on my receipt.
Upon filling my car’s tank with gas worth $92.71, I proceeded inside to use the restroom. To my dismay, the attendant very rudely denied me the access to the restroom saying that it was out of order. As an elderly individual, I was in urgent need of using the facilities, and I believe it is the responsibility of your establishment to ensure all amenities are in working order.
When I expressed my disappointment and questioned the attendant regarding the upkeep of the facilities, he responded with rudeness and began to exhibit inappropriate behavior. In my attempt to obtain his name for filing a complaint, he accused me of attempted robbery and even threatened to involve the police. He went as far as picking up the phone and asserting that the incident was recorded on the security cameras.
Despite his unfounded accusations and threats, I remained insistent on knowing his name. Finally, he reluctantly provided a name, claiming it was Dug, although I cannot verify the accuracy of this information.
To summarize, my experience at your gas station was extremely unpleasant and distressing. The attendant’s rude denial of restroom access, subsequent misbehavior, false accusations, and threats have left me deeply dissatisfied. I trust that you will take this complaint seriously and address the matter appropriately to ensure such incidents do not recur in the future.
I kindly request that you investigate this incident thoroughly and take appropriate action against the attendant involved. Additionally, I would appreciate a formal apology and reassurance that steps will be taken to prevent the mistreatment of customers in the future.
I trust in your commitment to providing a safe and respectful environment for all customers.
Suggested solution:
A formal apology and corrective measures to ensure that this should not happen again with any of the customer is good enough for me
