My complaint:
The Burger King in El Mirage Arizona on Dysart is absolute crap. Well maybe not the restaurant itself but this one individual that I’m assuming was a manager, Gina was not only rude and unpleasant but was very unprofessional. She don’t belong in that position. Who the hell hired her! I placed my order and of course it is always smart to always repeat your order back to you. But don’t repeat it back to you like your in an auction. Well it turned out that she didn’t catch the cheese burger so when I got up to the front I asked the cashier to repeat the order. When I told her that she didn’t get the cheese burger Gina comes up and states that we can not place any orders at the windows due to traffic. I told her it wasn’t my fault they didn’t catch it when I ordered it the first time and it doesn’t help when you repeat the order so fast. She kept insinuating that I never said a cheese burger and that the cooks didn’t hear it either. I was adamant about that I did but she kept insisting that I did not. And she wouldn’t allow me to order it at the window. I told her what was I going to do without a cheese burger for my son. She kept going on that I didn’t order it. I asked her if she thought I was dumb and she said she never said that and that I said it not her. I told her that she was implying it. She finally charged me for the burger. She gave it to me and said that she was giving me the cheese burger that belong to the car behind me. I asked her if that was really necessary for her to say that. I’m a paying customer I payed for that burger. What the hell is her problem! I’ve worked in retail before and believe me I know the in’s and out’s of customer service. I also know that a person that age working for a fast food restaurant with that attitude is probably uneducated and don’t belong there. I am not against people of age working there its honest work but I am against people who do not know how to treat customers with respect and empathy. Train them right!
Suggested solution:
Bring it to her attention that she can't talk to customers that way. Insinuating that the customer is wrong is not how any establishment should run. Not being argumentative!
