My complaint:
I’ve reached the age where my teacher’s retirement annuity needs to make required minimum distributions. I looked at my recent statement and set-up the log in required. That took about 15 minutes. I searched for any info or forms that allowed me to set up the automatic RMD that was offered on my statement. I went to Help and was give a phone number to call. I went through 4 different people, all of whom required me to share my SS, acct. , and other information. Each person required at least 5-10 minutes. Then I was connected to a robot which asked for all the same info. After supplying the robot, I was told that I needed to contact Met Life at a different number. I made that call and went through the same thing—3 different people–giving them the info. Then I was told to go online and download the form. I went on line and the form was not available. I called them back and they told me to call back the Brighthouse Financial. There was a name for agent on my statement. I called that and got voice mail. I left a message and was told he no longer worked there and they could not help me. This is the worst service I can imagine. My husband, who a retired banker for 43 years, got involved and ran into the same runaround. This is terrible service. I can’t imagine what other teachers are going through to get the RMD in place to avoid a huge tax penalty.
Suggested solution:
Someone should have taken ownership and at least sent me the form. The best I could get was one person telling me to download it online. When I told her it wasn't there she then said to call Met Life.
I call them and they say call Brighthouse.
