BNP Paribas complaint?

Do you have a dispute or a bad customer experience with BNP Paribas? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Customers calling BNP Paribas from outside France reach the bank on +33157082200, where you state the reason for the call and give your customer number; inside France, use the number shown in the app and on your statement. The secure message box in online banking is the route that leaves a written trail, and a written trail is what a complaint is built on.

BNP Paribas operates under different names in several countries, so if your account is held with one of the group's banks outside France, start from that country's own site. Have the account number, the card number and the dates of the disputed payments in front of you. Payment taken twice and only one of them reversed? Start your complaint here and we push it to the bank by email, on social media and in printed letters.

Tell BNP Paribas as soon as you notice it, through the app or in writing, because the protection a card holder has is tied to how quickly the bank was informed. Block the card first, then list each disputed payment with its date, amount and merchant and state plainly that you did not authorise it. In the European Union a bank must refund an unauthorised payment promptly unless it can show you acted fraudulently or with gross negligence, and it is the bank that has to prove the payment was authorised, not you.

A dispute about goods that never arrived or were not as described is a different route: that is a chargeback against the merchant, with its own deadline set by the card scheme. Keep the case reference and the date of every call. Card charged for something you did not authorise? Put it through our complaint process: we help you write it in minutes, drawing on thousands of complaint letters that have worked.

Ask BNP Paribas in writing for the reason, for the notice period being applied and for how you can reach the money while the account is restricted. Banks in the European Union may restrict an account for compliance checks and are limited in what they are allowed to tell you about the reason, but they still have to log and answer your complaint under the formal procedure and to release funds that belong to you. Send any identity or source of funds documents by a route that gives you proof of delivery, and keep a dated list of what went where.

If salary payments or direct debits run through the account, tell the bank in writing what will fail and on what date, because a concrete consequence moves a case up the queue internally. Open a basic account elsewhere in the meantime, and keep every letter: a restriction that is later lifted still leaves you needing dated evidence for anything that bounced while it lasted.

Put the complaint in writing and ask for a case reference, because banks are required to log complaints formally and the reference is what any timescale is measured against. The deadline for a final answer is set by the regulator of the country where your account is held and is stated in the bank's own complaints policy, which BNP Paribas publishes on its country websites: read that page first so you can quote the stage you are at.

Keep statements, screenshots of failed payments and the dates of your calls. If the final answer does not satisfy you, or the deadline passes without one, the banking mediator or financial ombudsman for that country can take the case, and their decision carries weight with the bank.

Be careful. BNP Paribas has warned that people pose as its staff, using real employee names, office addresses and registration details, to sell fake investments or ask for transfers to accounts that are not the bank's. Emails from addresses that only look like the bank's are part of the same trick.

Nothing has been reported about BNP Paribas here yet. Our research shows what typically goes wrong at large retail banks: payments held for checks, accounts frozen or closed with little explanation, card fraud disputes and chargebacks that drag on, fees and currency charges that were not obvious when the payment was made, app and online banking outages or login trouble, and mortgage and credit applications that stall between departments.

Currency charge on a payment abroad that was never flagged to you? Be the first to report it here: our trained AI opens a case and keeps coaching you on what to reply, when to press and how to take it to the ombudsman, and your report opens the record for the next customer charged the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of BNP Paribas through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with BNP Paribas can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.