My complaint:
I recently opened a bank account and received two debit cards with different numbers. The second debit card number ending with ***. Confused, I made a phone call to the bank and asked for the person who opened my account but was informed by the bank manager that they were assisting another customer. I inquired if the manager could assist me instead. The manager’s response was unexpectedly dismissive, stating they could not help because they did not recognize me. Despite my suggestion for verification through the information on their computer, the response remained a firm refusal.
This experience was incredibly unprofessional, especially from a managerial position. It’s concerning to think such an attitude could influence the service culture within the bank.
Recommendations:
1. Review the manager’s suitability for their current role, considering additional training in customer service and diversity.
2. Consider a disciplinary action reflecting the seriousness of the issue.
3. Recognize the potential for this behavior to negatively impact more customers.
4. Reflect on the implications of such incidents for the bank’s reputation.
Suggested solution:
Take my recommendations.
