My complaint:
I was using priceline and the sight got stuck when I was just trying to price to stay at a hotel in Helen Ga at Baymont Hotel. I hit refresh and it charged me. I called Priceline to let them know not only was that a mistake on their end with their software but also, I have covid which is beside the point but regardless this is wrong for them to charge me. I called them immediately to let them know and they would not listen to me that I did not book it. A week prior when I was pricing something the same thing happened, and they shut down their services until it was resolved. You can look back and you will see they charged me at that time three different times for a transaction I did not make but they refunded me. This is a reoccurring problem and I do not feel like I should have to pay for something I did not book.Then I called the hotel directly and could not get a manager to call me back and they would not help me.I even just asked for a voucher if that would be easier. The priceline charge I am referring to is Jan 9 for 191.88.I do not feel like priceline and the hotel partner communciated the correct information and neither one would listen or help. Bottom line it was a software clinch and I should not have been charged. Go back and you will also see that Priceline shut down due to this exact problem a week prior.
My phone number is 386-481-8439
Suggested solution:
A refund please.
