ASAP Tickets complaint: Request for refund of unused ticket

I was supposed to fly out of Manila for DFW on July 28, 2022 via Cathay Pacific. However, I caught COVID-19 on July 22, 2022. I reached out to ASAP and requested for a refund or an open ticket voucher to replace the unused portion of my ticket. ASAP requested for a copy of the RT-PCR test that showed I tested positive for COVD-19. I sent a copy to them through email.

I followed up on my request almost everyday since July 31, 2022 and I have been told that they are waiting for Cathay Pacific to calculate the cost of my refund. I have been talking with an agent, Vincenzo and he keeps saying the same thing over and over – that they are waiting for Cathay Pacific to tell them the amount of refund.

I feel that they are just making excuses to avoid giving me a refund. Please help me get my refund or an open ticket voucher to replace the unused position of my ticket. Confirmation Code ****