My complaint:
On
Sept. 27, 2021 i called the agent of asap mr. Jonathan inquiring if we could rebook our tickets if situation on the final destination will not improved. Mr. Jonathan told me that we could do it and told me it will cost me 1,575 dollars each for the two tickets that we have. I told him that that is too high. I ask him if we we can get a voucher to be used at a later date. He said yes. He told me to look into it and h
e will call me back or e mail me how much. On sept 29 i called several times on his direct line but i was not able to talk to him. So i e mailed him asking what happened. He did not call back or replied on my e mail.
On Oct.4, 2021 i called Mr. Jonathan again several times but no answer. At this time mr. Ratan answered the phone and i told hom how can i get hold of Mr. JONATHAN. He told me he can help me if i will allow him. So i told him my how can i find a favorable flight to exchange my scheduled flight or get a voucher to be used at a later date if pandemic situation gets better. He got my information and called back after a few minutes and he told me its quite expensive for the dates i would lime to travel. I told him that we can not afford the difference. This time he said he will call the airline to ask how much will a voucher be given to us. He told me he will call me back the following day.
I called mr. Ratan the following day Oct. 5, 2021. And ask him what happened. He told me that he could exchange the flight at a later date but it will cost each ticket 1,250 dollars additional for the flight. I said thats too much. I said i would like to stick to the iriginal flight sscheduled for its already paid for. At this time he said i can not do that because it is already cancelled. I immediately told him that i did not give him permission to cancel it. At this time he offered another date to travel but with a lower additional cost 1,600 dollars for the two tickets plus niw with longer lay overs 20 hours 30 minutes for one and another 1 hour 30 minutes for the next. That i. An not accept. And i said give me back my original flight. At this time he offered a voucher but again he could not tell me how much. And promise to call me tomorrow.
Suggested solution:
They should give me back my original flight reservation or refund me in full. They should also compensate me for my aggrevation and loss of sleep and anxiety for the fiasco they caused.
