Arnott’s Biscuits complaint: Your raspberry shortbread biscuit broke my ttooth. Photos included. Jam is like set glue.

I live in Charlton, Victoria, Australia. I bought a packet of your High Tea biscuits, and opened them when I arrived home. I picked out a raspberry shortbread, as they have always been a favourite, and bit into it. I instantly felt like a needle had been jammed up into my gum. I heard a crack. The biscuit part of the biscuit was okay, but the jam in the middle wasn’t budging. I coouldn’t make any impression on it with my teeth at all. It’s literally got the consistency of ..Glue isn’t that tough. So I pulled it out of my mouth and with it came my tooth. This is no back tooth. This is my top left incisor.. I imagine that quality control isn’t an exact science. I imagine also that the complaints department this note is coming through isn’t your favourite part of this job. It is however a responsibility of any company supplying products to the community to address any issues that arise. This is a hell of an issue.

I have put the biscuits into an airtight container, which I will be happy to forward to you.

I eagerly await your response.

Marnie Steel
0466 696 412
[email protected]