My complaint:
I purchase a lounge suite and fabric protection smartcare in store, paid in full.
The lounge suite was delivered without the fabric protection smartcare pack. I phoned the store shortly after and was told that the fabric protection would be delivered within the next week and that I would receive a text message with the details.
No text message received. I enquired about the delivery date of the fabric protection pack online and was told that your order has already been fully delivered.
I requested an email address to escalate, and emailed explaining the matter. It’s been 8 days now. Still no response.
Suggested solution:
Deliver the fabric protection pack.
