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Amart Furniture complaint: Fabric protection pack paid for in full, not delivered. Enquiries ignored.

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Filed 5 Jan 2024 by Tushar

I purchase a lounge suite and fabric protection smartcare in store, paid in full.

The lounge suite was delivered without the fabric protection smartcare pack. I phoned the store shortly after and was told that the fabric protection would be delivered within the next week and that I would receive a text message with the details.

No text message received. I enquired about the delivery date of the fabric protection pack online and was told that your order has already been fully delivered.

I requested an email address to escalate, and emailed explaining the matter. It’s been 8 days now. Still no response.

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