While Affirm aims to make financing and payment options seamless for its users, complaint data from our community has highlighted some recurring problems with their services. Commonly, users report facing significant delays in receiving refunds, sometimes waiting over 60 days, and unexpected account closures without satisfactory explanations.
To avoid these issues, we strongly advise customers to keep track of their transactions and correspondence with Affirm closely. If you encounter a problem, contact customer service immediately, and document all interactions as well as any evidence like emails and transaction records to support your case.
Do you have a dispute or had a bad customer experience with Affirm? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Affirm.
Our sentiment meter has detected that Affirm complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Affirm, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about Affirm over the last 12 months. The graph below shows a monthly breakdown.
Curious about Affirm's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Affirm. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Affirm by calling 1-855-423-3729. For Affirm support through email, send your inquiry to help@affirm.com. If you want to reach out to Affirm through their own website, you can use their contact form.
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Helpful experiences shared by verified Affirm customers. Search, discuss and connect with other people in our community.
Complaint from Jaybreak on 22 January 2024 about Affirm.
I filed a complaint with the Better business Bureau with affirm and have not gotten a resolution. I purchased a phone and watch from samsung via affirm. I decided to return the phone and keep the watch. Samsung has refunded... Read more
Complaint from deanrandall695@gmail.com on 08 January 2024 about Affirm.
I have used my account and paid on time for over 2 years than all of a sudden they said had unworthy credit and wouldn’t let me make my purchases. They have either changed there format about buy now... Read more
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