Coin Master complaint: Unable to collect Dodge’s House card

Complaint from Mary jane reported on 26 September 2020 about Coin Master

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My complaint:

Just want to know if anyone can help me with this problem. I spin for quest before and I got this card before the event ends but whenever I click it and collect the card, it just stays in this screen and I need to close the game for me to go back to the game. This only happens when the quest event started. I started from one spin then this shows up but never added to my collection. Can anyone help me?

Suggested solution:

I just want to collect the Dodge's card

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