Complaint: My cash card was disabled without reason

on 19 October 2020 about Cash App in category Payment Providers

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My complaint:

I emailed cashapp about 5 days ago because I tried to make a purchase with my cash card and it did not go through. So, I go to the app and see that my card says disabled and wouldn’t let me enable again. Multiple people keep emailing me back which I’m not fond of because how is my issue supposed to be resolved if different people keep responding!

Next, the last email I received was on Thursday! I uploaded the documents the cashapp support member said they needed to verify my address, (onto a safe link or so they say) for my cash card to be re-enabled. After I uploaded my bank statements, I heard NOTHING back! This is terrible customer service. So I sent them another message last night and they very inconveniently told me this morning that my Cash Card and direct deposit account have been deactivate and won’t be reactivated due to violating terms which never happened!

They’re working themselves up a hell of a lawsuit.

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Justified complaint?

Suggested solution:

Just fix my card like I wanted to in the first place!

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