Most Common Las Vegas Complaints

“What happens in Vegas, stays in Vegas,” or so the famous saying goes for one of the most well-known vacation spots in North America. People flock here from all over the world to escape the stresses and strains of everyday life and to have a good time.

But what if those visitors don’t have a good time? What are the most common causes for a visitor to take bad memories back home with them instead of leaving them in the so-called “City of Sin”?

Complaints about Casinos

Las Vegas is known as the gambling capital of the world. With over 100 to choose from, those who like to take a chance of winning it big on the Las Vegas strip are spoilt for choice. But many customers wind up complaining about their experiences, rather than celebrating a big win.

A non-existent drinks service, a poor selection of games, rude staff members, and operators trying to wiggle out of honoring significant wins, can all ruin the whole Las Vegas experience for revelers looking to go on a hot streak. Read more about writing a casino complaint here.

Complaints about Hotels

Las Vegas is home to the most hotel rooms of any city on the planet, with 169,100 hotel rooms available within just a few square miles of each other. Many of these buildings are magnificent structures with casinos attached to them. Hotels such as the Bellagio, Mandalay Bay, and MGM Grand are household names, but not everyone has a pleasant experience.

Guests often complain about hotel package stays that are tied to casino play. In some instances, these rooms are of a poor standard, and staff often pressurize you into gambling. Other complaints include poor room service, disappointing concierge services, excessive parking charges, and deceptive pricing practices. Read our advice regarding hotel complaints here.

Complaints about Weddings

From A-list celebrities to average Joes, there’s nothing quite like a Vegas wedding. This city has long been a destination for elopers looking to secure a spontaneous marriage. But unfortunately, not all of these occasions go to plan.

Would-be brides and grooms have lodged many complaints over the years, from double-booking the venue, to rude and ignorant pastors refusing to comply with a couple’s wishes. In some instances, marriage-licensed personnel fail to turn up at all, leaving distraught couples without anything to show for their ceremonies.

Overcharged Shows

There are even more shows in Las Vegas than there are casinos. From the mind-bending magic of David Copperfield to the daredevil feats of the Cirque du Soleil, there’s a show for everyone. However, some customers have complaints about what is supposed to be one of the highlights of their trip.

From below-par performances to seats with obstructed views, not every show lives up to the expectation. Rude staff members, mediocre food and drink choices, and being overcharged for tickets all rank highly for complaints made by disgruntled showgoers.

What to do with your complaint?

Las Vegas is the party capital of the world. If you are looking for somewhere to have a good time, this is the place to come. But when something goes wrong in Vegas, it might not always stay in Vegas. Therefore, you need to take action to avoid the bad experience ruining the rest of your trip.

In the first instance, you should always approach the vendor in question to give them at least a chance to put right whatever went wrong. Most reputable providers realize that providing excellent customer service may help those visiting to spend even more in the long run, so it’s always worth raising the issue with them directly.

However, not every establishment follows this mantra, and therefore you may need to take further action once you’ve returned home. Filing a complaint is often the best way to make a company that has let you down know how they’ve failed you. It could make the difference between getting a satisfactory resolution or nothing at all.

At, not only do we provide a database containing thousands of complaints for your research purposes, but we also offer a platform for you to get the attention your complaint deserves. By filing a complaint with us, you alert our thousands of other users to the issues you’ve faced. We also take the time to contact the companies in question on your behalf through email and social media to achieve a quick solution to your issues.

So if your Las Vegas experience wasn’t everything you’d hoped for, use the button below to start our complaints process.