Fido Solutions complaint: letter of demand to restore my services and adjust my account balance

on 17 May 2023 about Fido Solutions in category Telecom

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

i have been a loyal customer for 10 years now. you keep adding bogus charges such as suspension fees even though my services were not suspended. also, you charged me for 1.5gb add ons i never added on. also, my services never work properly. you put me on a deferred payment plan and the service rep told me i have to make a minimum of $63.38 for my deferred payment plan to keep my services alive but you shut my services despite me paying you $106 for deferred payment plan plus my regular monthly plan. you kept altering and changing my monthly fees without my consent and refused to reimburse me for services and prices i never agreed to. when i call to fix the issue you put me on long waiting times, keep transferring me from one department to another, then refuse to fix your own mistakes

Suggested solution:

they immediately restore my services, and adjust my account by removing all suspension and late fees. only charges on my account should be from monthly usage plus my device fees. i will not pay the current amount of 600 something dollars they want

Comments: 0
Notify of
Inline Feedbacks
View all comments