Complaint: BARBARA THE CASHIER CALLED ME A BTCH!!!

on 22 October 2020 about Family Dollar in category Supermarkets / Grocery Stores

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I AM EMAILING YOU TO INFORM YOU OF A SITUATION I HAD WITH AN EMPLOYEE AT FAMILY DOLLAR NAMED BARBARA. I STOPPED THERE ON MY WAY HOME FROM WORK TO PICK UP SOME SODA’S AND DOG FOOD. I TOLD BARBARA THE CASHIER THAT I NEEDED 2 PACKS OF NEWPORT’S ALSO. SHE SAID SHE WOULD NEED MY ID. I HELD OUT MY DRIVER’S LICENSE THINKING THAT SHE JUST NEEDED TO LOOK AT IT BUT SHE ACTUALLY TOOK IT FROM ME AND INSPECTED IT. SHE SAID SHE COULD NOT ACCEPT IT BECAUSE IT WAS EXPIRED. IT HAD JUST RECENTLY EXPIRED ON 08312020. NOW THIS IS NOT MY FIRST ENCOUNTER W BARBARA THE CASHIER. I HAD THIS SAME PROBLEM WITH HER A COUPLE OF MONTHS AGO. I STOP THERE ALL THE TIME TO GET CIGARETTES AND ALL OF THE OTHER CASHIER’S ARE FRIENDLY AND ACT LIKE THEY WANT TO HELP YOU. BARBARA JUST WANTS TO INCONVENIENCE AND PISS PEOPLE OFF. ANYWAYS, I HAD TO DIG IN MY PURSE AND FIND MY OTHER DRIVER’S LICENSE BEFORE SHE WOULD SELL ME THE CIGARETTES. I WAS BORN IN 1967, SO I CLEARLY LOOK OVER 21 YEARS OF AGE. I DECIDED TO POINT OUT TO BARBARA MY OBSERVATION OF HER CUSTOMER SERVICE SKILLS WERE NOT VERY GOOD AND THAT I’M NOT SURE WHY I ALWAYS HAVE A PROBLEM WITH ONLY HER AT THE STORE BUT NO ONE ELSE. IT WAS OBVIOUS SHE DID NOT CARE BECAUSE SHE TOLD ME THAT IT WAS MY PROBLEM. I TOLD HER SHE WAS ACTING LIKE A BTCH AND AS I’M WALKING OUT OF THE STORE SHE DECIDES TO TELL ME THAT I AM A BTCH!!!! WOW—I LOOKED AROUND THAT STORE FOR ANOTHER EMPLOYEE THAT MAYBE HEARD OR SEEN ALL OF THIS GO DOWN BUT THERE WERE NONE. I COULDNT FIND ANOTHER EMPLOYEE OR A MANAGER. I BELIEVE THAT IS WHY SHE SAID WHAT SHE SAID BECAUSE SHE KNEW NO ONE WOULD HEAR HER SAY IT.

0 0 votes
Justified complaint?

Suggested solution:

BARBARA THE CASHIER SHOULD BE FIRED BEFORE SHE TURNS HER ANGER AND HOSTILITY TOWARDS ANOTHER CUSTOMER. CALLING A CUSTOMER A BTCH IS NOT IN THE FAMILY DOLLAR HAND BOOK, I'M SURE.

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