Viagogo complaint?

Do you have a dispute or a bad customer experience with Viagogo? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 73 Viagogo complaints we received.

The Viagogo phone number in our data is +1-8772-632-410. In practice most support runs through your order: log in to viagogo.com, open your tickets and use the help options there, which tie the request to the order in question and create a written trail. Keep the order number, the event details, the seller listing and every message, and be careful with numbers that show up in search results, because fake Viagogo support lines exist.

Tickets that never arrived, or seats that did not match the listing? Start your complaint here and we help you write an effective complaint fast, drawing on thousands of complaint letters that actually worked.

Viagogo is a resale marketplace: you bought from another seller, and Viagogo promotes a guarantee that covers cancelled events and tickets that do not work. For a cancellation, the claim runs through the order in your account on viagogo.com, so do not throw away the tickets or the confirmation email, and keep the official cancellation notice from the venue or the promoter. If the event is postponed rather than cancelled, resale platforms usually treat the tickets as valid for the new date, which is where many disputes start. Write down every date on which you chased the refund, and consider a chargeback with your card issuer as a last resort if the money never arrives. A complaint filed through our complaint process keeps the pressure on: we put your case to Viagogo by email, on social media and in printed letters while your chargeback runs.

Tickets bought on Viagogo are often delivered close to the event date, so check the delivery method and the expected delivery time on your order first and raise it through the order on viagogo.com as soon as that time has passed. If the tickets were refused at the gate, do not just go home: ask the box office for a written note or a stamped confirmation that the tickets were invalid, photograph the tickets and keep the order confirmation, the seller details and any messages. That proof is what a claim under the guarantee stands or falls on. Describe the event, the order number and what the venue told you in your complaint here, and other buyers who were turned away at the same gate can back your case up with their own orders.

So far consumers reported 73 complaints about Viagogo here, with an average rating of 1.0 out of 5. The most common themes: tickets that never arrive, tickets that are rejected at the entrance, long delays or no refund at all for cancelled events, poor customer service, and refund promises that are not kept.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Viagogo through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Viagogo can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.