My complaint:
The booking reference was: 25663060
The issue that I have experienced was: I purchase Coldplay tickets on October 20th, 2021 and re listed them. The tickets were sold on October 22nd, 202.
Since then, I have been calling and emailing several times Viagogo to make sure the names on the tickets were changed to my buyer’s names. And I received ation from Viagogo that they forwarded this details to my seller. Viagogo did not want to provide me with my seller’s contact information, so I could only request the changes to Viagogo so Viagogo could contact my seller.
I even contacted Viagogo to provide my Phone Number to my buyer, so they could call me in the case they could not enter the stadium so I could help because I was there.
The affect on me was: Viagogo is telling me that I will not get paid because my buyers could not enter the stadium.
The problem occurred on: 20102021
Suggested solution:
I would like you to: I want to be paid for the full amount of the tickets I sold as I did everything that was in my hands to make sure the buyer was able to enter the stadium. Viagogo did not resolve and did not help. Or at least get a refund for my purchase.
I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company.
