Vivid Seats Complaint Sentiment: Neutral

Our sentiment meter has detected that Vivid Seats complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Vivid Seats, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Vivid Seats complaint process

Do you have a dispute or had a bad customer experience with Vivid Seats? Submit your Vivid Seats complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Vivid Seats.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Vivid Seats complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Vivid Seats?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Vivid Seats complaints chart

We have received 1 complaints about Vivid Seats over the last 12 months. The graph below shows a monthly breakdown.

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Vivid Seats complaint statistics

Curious about Vivid Seats's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!

13
Total complaints
13
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 13 ratings

How to contact the customer service of Vivid Seats?

Below, you will find the contact information for the complaint department of Vivid Seats. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-848-8499
Contact form:

You can contact the customer service of Vivid Seats by calling 1-866-848-8499. If you want to reach out to Vivid Seats through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Vivid Seats reviews: (13)

Authentic experiences shared by our community for your benefit.

Terrible

Complaint from Ticketsdidnotwork on 30 November 2023 about Vivid Seats.

We couldn’t get in event after paying Covid seats Read more

Comments: 0
Rating:

Kapil Sharma Show

Complaint from Chetna.kmr on 07 March 2023 about Vivid Seats.

Original date: 12 June 2022 Rescheduled to: 15 July Postponed till 2099 The show has been postponed twice. If you check news, a lawsuit has been filed against him and he is not visting. It clearly mentions: THE KAPIL SHARMA SHOW HAS BEEN RESCHEDULED... Read more

Comments: 0
Rating:

unclear bad faith sales

Complaint from cbarns on 03 January 2023 about Vivid Seats.

Vivid seats did not disclose the delivery date of the tickets I purchased until after I paid. They then only committed to delivery 24 hours before the day of the concert. They are non refundable purchases so I could... Read more

Comments: 0
Rating:

No Customer Service

Complaint from Mike D on 30 November 2022 about Vivid Seats.

The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM – I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. The request was put... Read more

Comments: 0
Rating:

wont give me tickets

Complaint from mes on 27 July 2022 about Vivid Seats.

Ordered tickets 12-30-19 for a concert that has been rescheduled for Aug 19, 22. They REFUSED to give me refund. They will not resend my tickets and told me to check 2 hours prior to event to MAYBE... Read more

Comments: 0
Rating:

Total reimbursement

Complaint from Reimbursement on 23 July 2022 about Vivid Seats.

I bought a San Diego Comic Con 4-Day Pass. Originally, it was for July 2020, but then got postponed to July 2021, then got postponed again to July 2022. I called Vivid Seats months before the event for reassurance, being... Read more

Comments: 0
Rating:

Ticket for parking not Valid

Complaint from shansjes on 23 June 2022 about Vivid Seats.

We purchased and paid for a parking pass through Vivid seats to the Garth Brooks Concert at the parking venue at Top Golf upon arrival to their lot we were referred to a second lot as the first was full... Read more

Comments: 0
Rating:

Refusal of refund

Complaint from KH on 30 January 2022 about Vivid Seats.

Refused to give a refund on tickets when refused entry due to change in COVID rules Read more

Comments: 0
Rating:

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