While Vivid Seats offers a wide variety of event tickets, complaint data from our community has flagged several recurring issues concerning their services. Common complaints include not receiving purchased tickets, refusal or difficulty in obtaining refunds, and excessive service charges. Additionally, users report poor customer service and issues with ticket validity for events and parking.
To avoid these issues, we strongly advise customers to double-check the event details before purchasing, monitor their orders closely, and ensure they have all confirming documentation. If problems arise, contact customer service immediately and document all interactions. For added security, consider using a payment method that offers transaction protection.
Do you have a dispute or had a bad customer experience with Vivid Seats? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Vivid Seats.
Our sentiment meter has detected that Vivid Seats complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Vivid Seats, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Vivid Seats over the last 12 months. The graph below shows a monthly breakdown.
Curious about Vivid Seats's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Vivid Seats. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Vivid Seats by calling 1-866-848-8499. If you want to reach out to Vivid Seats through their own website, you can use their contact form.
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Helpful experiences shared by verified Vivid Seats customers. Search, discuss and connect with other people in our community.
Complaint from Pssed on 16 July 2024 about Vivid Seats.
Tickets for a concert where bought months in advance from Vividseats for $1261.19, inflated by 300% of face value. They are a third party company. The tickets where to be shipped prior to the concert. They where sent 1... Read more
Complaint from Ticketsdidnotwork on 30 November 2023 about Vivid Seats.
We couldn’t get in event after paying Covid seats Read more
Complaint from Chetna.kmr on 07 March 2023 about Vivid Seats.
Original date: 12 June 2022 Rescheduled to: 15 July Postponed till 2099 The show has been postponed twice. If you check news, a lawsuit has been filed against him and he is not visting. It clearly mentions: THE KAPIL SHARMA SHOW HAS BEEN RESCHEDULED... Read more
Complaint from cbarns on 03 January 2023 about Vivid Seats.
Vivid seats did not disclose the delivery date of the tickets I purchased until after I paid. They then only committed to delivery 24 hours before the day of the concert. They are non refundable purchases so I could... Read more
Complaint from FKtXgQ38mIF@news.xqcnnqxhwys.com on 18 December 2022 about Vivid Seats.
went on line order my ticket got two seat in a wounderful location I was told that I would received my ticket on the 13th as of today I have not received anything. Read more
Complaint from Mike D on 30 November 2022 about Vivid Seats.
The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM – I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. The request was put... Read more
Complaint from mes on 27 July 2022 about Vivid Seats.
Ordered tickets 12-30-19 for a concert that has been rescheduled for Aug 19, 22. They REFUSED to give me refund. They will not resend my tickets and told me to check 2 hours prior to event to MAYBE... Read more
Complaint from Reimbursement on 23 July 2022 about Vivid Seats.
I bought a San Diego Comic Con 4-Day Pass. Originally, it was for July 2020, but then got postponed to July 2021, then got postponed again to July 2022. I called Vivid Seats months before the event for reassurance, being... Read more
Complaint from shansjes on 23 June 2022 about Vivid Seats.
We purchased and paid for a parking pass through Vivid seats to the Garth Brooks Concert at the parking venue at Top Golf upon arrival to their lot we were referred to a second lot as the first was full... Read more
Complaint from KH on 30 January 2022 about Vivid Seats.
Refused to give a refund on tickets when refused entry due to change in COVID rules Read more
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