Vivid Seats complaint: Vividseats Totalyy ripped us off!!

Tickets for a concert where bought months in advance from Vividseats for $1261.19, inflated by 300% of face value. They are a third party company. The tickets where to be shipped prior to the concert. They where sent 1 week prior to the concert; unfortunatly we where not able to obtain them. We went to the concert and guest servirces said that it happens all the time. We just needed to call them, get the info they needed to process new tickets. When we called Vividseats, they would refuse to give the info needed to the venue. Guest services was also very surprised, as other third party ticket venues, ie. TicketMasters, and Stubhub would routinely cooperate. We spent hours trying to talk to them, but the manager on call would not provide the venue with any info. We ended up not being allowed in. They still refuse even to give the wristbands that we bought or the ticket numbers, as the package was returned back to them. They refuse refunds or my tickets!