Viagogo complaint: Worst customer service ever
Filed 26 Sep 2023 by Lau
I bought tickets for an event but unfortunately because the singer got COVID, they made an announcement that people with tickets can either get a refund or choose a new date for the concert. I asked Viagogo to help contact the seller MULTIPLE times but they ghosted me, gave no reply for over 3 months and are rejected to give me a refund. The seller may have gotten a refund and now my money will be sitting in Viagogo’s account forever because “they didn’t receive news from the organizer”
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