My complaint:
This is a claim against Viagogo for failure to refund tickets that were never received.
Viagogo telephone 877 263 2410
Address 160 Greentree Dr Suite 101
Dover Deleware 19904
It has been 38 days since I requested a refund.
In December of 2019 I bought tickets to see a Tour at Citizens Bank park Pennsylvania. My order ID number is 23617358.This tour was postponed until until June 25th 2022..
My tickets were never sent to me and since then I have been trying to get a refund.
The 1st time I called was on 6 22 22, at 12:05 PM. I was told my tickets would be be here on time.
The 2nd time I called was 6 24 22 at 7 AM. I was told I would have a refund within 8 days.
I called back on 6 26 20 22 at 5 PM and was told the website said my tickets are pending and I should wait. The concert however was the day before.
I sent a complaint through my account on 6 27 22 and also sent an email on that day that day explaining the situation.
I called to check my status on 6 29 22 and spoke to someone called Archie. He said my refund was refund was escalated and to wait 6 more business days for a refund.
I called on 07092022 at 9 AM and spoke to someone called Emily. She said to update my account payment and look for a refund in 5 days. I did this and it was acknowledged.
I have not received a refund as of today, 7 2702022 dispite all of their requests being met.
I received a phone call on 7 14 2022 at 9 PM.This man told me I could not put a different credit card onto my account then the one I had previously used because accounts are not refunded they are credited back to the original card. He said I could put a bank account number inumber in or a PayPal account. The website does not accept a bank account so I put a new PayPal account in.
I called on 7 21 22 at 9 AM. I was told by someone called Maracar to update my PayPal account agai’ll account again and that it was saved.
On 7 22 22 I received an email at 3 AM saying I missed a call from Viagogo. This is absurd to receive a phone call at 3 AM!!!!!
I Complained through an email and received a call back at 8:30. A girl named Bernalee said my account yesterday was never updated like I was told and she would do it. She also said that if I do not get a get a refund I should call back and asked that my problem be sent to the payment center for a manual refund. I will need to send my bank account information in order for her to do this.
It has now been another 10 days without a refund.
Along with my phone calls, I have sent numerous emails. These emails are answered with form letters telling me to wait 10 days, it is being processed. I can provide copies of the emails if requested.
Suggested solution:
Provide a manual refund directly to my bank account. They have my phone number.
