RushCard complaint?

Do you have a dispute or a bad customer experience with RushCard? Report it through our website to maximize the chance of getting it resolved.

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Just looking for information? Search through all 375 RushCard complaints we received.

RushCard no longer has a customer service team of its own: Green Dot, the company that managed the card, ended the program and closed every RushCard account on June 29, 2023, and the RushCard website no longer loads. Questions about a balance check, a deposit sent after the cut-off or an old transaction now go to Green Dot, and statements for the closed account have to be requested from Green Dot in writing. Have the name on the account, the last four digits of the card, the address on file and any earlier reference numbers ready. Do not trust phone numbers from random search results: prepaid card scams are common.

Balance check from your closed RushCard never arrived? Start your complaint here and we help you write it up fast, drawing on thousands of complaint letters that actually worked.

Every RushCard is now out of use: Green Dot closed all accounts on June 29, 2023, and purchases and ATM withdrawals stopped after June 28. Money left on a card was to be mailed back by check within 45 days of the closure to the address on file, and direct deposits sent after June 16, 2023 were rejected and returned to the sender. If your card was blocked or your funds were on hold when the program ended, write to Green Dot with the name on the account, the last four digits of the card, the balance you expect and the address the account had on file, and ask what happened to that balance. If wages or benefits were sent to the card after the cut-off, ask your employer or benefits agency whether the payment came back to them.

Balance from a closed RushCard still missing? A complaint filed through our complaint process adds pressure: we push it out by email, social media and printed letters.

New charges can no longer reach a RushCard: the program ended and every account closed on June 29, 2023. For an unauthorized charge from before the closure that was never settled, write to Green Dot, the company that managed the card, say that you disputed the charge as unauthorized and when, and give the amount, the date, the merchant name and any claim number you were given. Attach the statements and screenshots you kept, because the closed account can no longer be viewed online.

No replacement RushCard will arrive any more: replacement cards could only be ordered until May 24, 2023, and Green Dot closed every RushCard account on June 29, 2023. What you can still chase is the balance. Money left on the card after June 28, 2023 was to be mailed back by check within 45 days to the address on file, so if you had moved, or the check never came, write to Green Dot with the name on the account, the last four digits of the card, the old and new address and the balance you expect. Describe the whole saga in your complaint here, where other former cardholders still waiting for their money can back your case up.

So far consumers reported 375 complaints about RushCard here, with an average rating of 1.1 out of 5. The most common themes: cardholders locked out of their own funds, unauthorized charges, money held or missing, replacement cards that take too long to arrive, and customer service that is hard to reach when it matters most.

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Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of RushCard through emails, social media, paper complaint letters and other tools at our disposal.

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Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with RushCard can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.