Enterprise Rent-A-Car complaint?

Do you have a dispute or a bad customer experience with Enterprise Rent-A-Car? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 30 Enterprise Rent-A-Car complaints we received.

The Enterprise Rent-A-Car customer service number is 1-855-266-9565. The rental branch itself is the first stop for most problems, and a branch manager can often fix a billing or vehicle issue on the spot. For anything the branch cannot or will not solve, the contact section of enterprise.com lets you send your case to customer service with your rental agreement number. Keep that number, the branch location, your pick-up and return times and every receipt at hand.

Deposit still held after the car went back? Start your complaint on our website and we set out the agreement number, the branch and the dates as a written complaint in minutes, drawing on thousands of complaint letters that actually worked.

A confirmed reservation with no car waiting is one of the most frequent complaints we see about Enterprise. Ask the branch, in writing if possible, to confirm that no vehicle was available and to offer an alternative: a car from a nearby branch, a different class at the same rate or a pick-up later that day. If you have to rent elsewhere or take a taxi, keep every receipt, because those costs are the basis of any claim you make afterwards with Enterprise customer service.

Put the confirmation number, the branch and what you were told in your complaint: we use those facts to take it up with Enterprise on your behalf.

Ask for an itemized receipt and compare it with the rental agreement you signed: charges for optional insurance, fuel, tolls or young-driver fees are only valid if you agreed to them. For a damage claim, ask Enterprise's damage recovery team for the full evidence, including the check-out and check-in condition reports, repair estimates and photos, and put your dispute in writing. Your own photos of the car at pick-up and return are the strongest defense, and if the rental went on a credit card, check whether the card or your own car insurance covers rental damage. If Enterprise charged your card for something you never authorized, you can also raise a dispute with your card issuer. Attach the agreement, the receipts and your own photographs to a complaint here, and we take it to Enterprise by email, on social media and in printed letters while your card issuer looks at the charge.

Enterprise places a hold on your card at pick-up that is released once the car is returned and the final charges are settled; how quickly the money shows up again depends mostly on your bank. If the hold is still there well after your return, ask the branch to confirm in writing that it was released and what the final amount was, then take that confirmation to your bank. A deposit that was actually charged instead of released, or a refund that never arrives, is something to raise with Enterprise customer service with your rental agreement number. Put those dates and screenshots in your complaint here, where other renters who had a hold charged instead of released can back your case up.

No. Enterprise says it does not accept gift cards to secure a rental and never asks for payment details over the phone. Fake booking lines that show up when people search for a number to book or extend a rental offer time-limited deals payable only by prepaid gift card.

So far consumers reported 30 complaints about Enterprise Rent-A-Car here, with an average rating of 1.0 out of 5. The most common themes: confirmed reservations with no car available, charges for insurance or fuel that customers never agreed to, surprise fees after the return, and customer service that does not respond or does not help.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Enterprise Rent-A-Car through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Enterprise Rent-A-Car can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.