Enterprise Rent-A-Car complaint: Unfair Business Practices

I rented a car from Enterprise for about a year. I came in to renew the contract each month. In December I became very ill with Covid. I was taken to the hospital by ambulance on Dec 25, 2021. I was too ill to drive, too weak to even stand up for 12 weeks.

I called Enterprise to let them know I had Covid. They said I had to come in and renew my contract, though I was very ill. I could not drive. They continued to charge my credit card for the weeks I was bedridden.
I realize this was procedure.

I was scheduled to move at the end of Dec, but had to postpone the move due to illness.

Busy with the move, I called the 800 number for customer service on Sunday, April 3rd to let Enterprise know my new phone number and that I would need the car for 2 more weeks. The agent said she would forward the message to the Murietta office. I was told everything was fine.

I received an email on April 19, that they needed updated information. I replied to the email. I gave my new phone number and was fully cooperative.

My daughter got a car saying they were reporting the car stolen.

I sent an urgent email with my phone number. This is the 3rd time I provided this information to Enterprise.

I got a call from Melissa the following day, April 21, saying I needed to return the car as it was reported as stolen. That I would NEVER ve able to rent a car from Enterprise again.

How can a company treat a long-standing customer who has paid thousands of dollars to them like a criminal?? I am not trying to steal their car. I just want to resolve things! I do not know why there has been such a problem with communication. I did reach out to them to resolve this issue. If I were trying to keep their car I would not have sent them my new phone number
I am very upset at being treated this way and threatened with law enforcement when all I am trying to do is to renew the contract.

They need to check phone records and they will see that I called them and made attempts to update my contact information. I find it ridiculous that this cannot be corrected with updated information and new charges billed to my credit card.