Bank statement charge
What is the ERAC TOLL charge on my bank statement?
Who charged you
Enterprise Rent-A-Car tolls on an Enterprise, National or Alamo rental
ERAC TOLL is Enterprise Rent-A-Car's toll program, which also handles National and Alamo rentals. The charge is for toll roads you drove in a rental car plus a daily service fee, billed to the card on your rental agreement, often weeks after you returned the car.
How it can show on a statement
ERAC TOLLERACTOLL [reference code]
Find out what it was
- 1
Find your rental agreement and the return receipt email: the charge should follow a rental that ended one to six weeks earlier.
- 2
Check that the card on the rental agreement is the card that was charged.
- 3
Add up the line: it is usually the toll amounts plus a fee for each day you used a toll road.
- 4
If you used your own toll tag in the rental, check your toll account for the same trips to spot a double bill.
- 5
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Enterprise Rent-A-Car, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “ERAC TOLL”?
ERAC is short for Enterprise Rent-A-Car, part of the group that also runs National and Alamo. Tolls are billed by its toll program (TollPass), not the rental counter, so they post as a separate line from the rental itself, usually one to six weeks after the return, once the toll road has sent its data.
Because the same program serves all three brands, a toll from a National or Alamo rental may also show this name, which can look unrelated to the company you rented from.
Why you might see this charge
- Tolls you passed on cashless or plate-read toll roads during the rental, billed once the toll road sends the data.
- The TollPass service fee, charged for each day you used a toll road, up to a cap per rental.
- Tolls billed at the toll road's higher video or cash rate instead of a discounted tag rate.
- Several separate charges for one rental, because tolls can be billed one by one.
- Tolls from a National or Alamo rental: they use the same TollPass program, and some renters report them under this name too.
Is ERAC TOLL legit?
Real: ERAC TOLL is the toll billing of Enterprise's TollPass program for Enterprise, National and Alamo rentals, and it follows a rental paid with the same card.
Fake texts about unpaid tolls are common and borrow toll and rental names to get card details. Check the dates against your own rental agreement and receipts, never through a link in a message.
What people told us about charges from Enterprise Rent-A-Car
12 complaints about Enterprise Rent-A-Car on Complain.biz are about a charge.
They continued to charge my credit card for the weeks I was bedridden.
… they book me for 7 days i brought the car back after five days and they still charge for 7 days they told me that i should brought back after 4 days to get a rebate none of this was explain to me i was expecting to get credit for …
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| ACI* | ACI Payments (Speedpay) | ACI* or SPEEDPAY is a bill paid through ACI Payments, part of ACI Worldwide, which runs Speedpay and was once called… |
| B G SERVICES | British Gas Services | B G SERVICES is British Gas Services Limited, the British Gas company that runs HomeCare and other home services. |
| VZWRLSS*APOCC VISB | Verizon Wireless | VZWRLSS is Verizon Wireless, the mobile network, written short on card statements. |
| E-TOLL AVIS | Highway Toll Administration | E-TOLL AVIS, E-TOLL BUDGET and E-TOLL PAYLESS are tolls from a rental car, billed by Highway Toll Administration… |
| TELEFONICA UK LIMITED | O2 | Telefonica UK Limited is the company behind O2, the UK mobile network, and the company that collects O2's Direct Debits. |
| PREMIUM CREDIT LTD | Premium Credit | PREMIUM CREDIT LTD is Premium Credit, a UK lender that pays a yearly bill upfront for you and collects it back by… |
| ME GROUP INTERNATIONAL | ME Group | ME GROUP INTERNATIONAL is the company behind Photo-Me photo booths, Revolution Laundry self-service washers and… |
| SKY DIGITAL | Sky | SKY DIGITAL is Sky, the TV, broadband and mobile provider, using the old name of its digital TV service. |
Questions about ERAC TOLL
What does ERAC stand for?
ERAC is short for Enterprise Rent-A-Car, which runs the toll program for Enterprise, National and Alamo rentals.
Why was I charged ERAC TOLL weeks after my rental?
Toll roads send their data to the rental company later, so tolls are usually billed one to six weeks after the return, sometimes later. Each toll can arrive as its own line.
Why are there several ERAC TOLL charges for one rental?
Tolls can be billed one by one as each toll road sends its data, and the service fee is added for each day you used a toll road. Together they can make several lines for one rental.
What can I do about an ERAC TOLL charge I did not agree to?
File a complaint on Complain.biz. We write it with you and send it to Enterprise Rent-A-Car, so you do not have to chase it yourself.
Based on
- Enterprise FAQ: Where is TollPass available (fee, separate statement line, 4-6 week billing, receipt lookup)
- Enterprise FAQ: How do I pay a toll or citation on my rental car?
- Alamo: Toll and citation charges, common questions
- Enterprise TollPass Program Overview (California DGS travel program copy)
- Tollpass: Enterprise toll receipt lookup
- State of Delaware open data: state employee card transactions (ERAC TOLL and ERACTOLL lines with a reference code)