Bank statement charge
What is an E-TOLL AVIS or E-TOLL BUDGET charge on my card?
Who charged you
Highway Toll Administration tolls on an Avis, Budget or Payless rental
E-TOLL AVIS, E-TOLL BUDGET and E-TOLL PAYLESS are tolls from a rental car, billed by Highway Toll Administration, which runs the e-Toll program for Avis, Budget and Payless. The charge is the cashless tolls you drove through plus a fee for each day with tolls, usually within four to eight weeks of the rental.
How it can show on a statement
E-TOLL AVISE-TOLL AVIS [rental agreement number]E-TOLL BUDGET [rental agreement number]E-TOLL PAYLESS [rental agreement number]
5 more ways it shows
ETOLLAVIS [rental agreement number]ETOLL AVIS [rental agreement number]ETOLL BGT [rental agreement number]ETOLLBGT [rental agreement number]ETOLL BUDGET
Find out what it was
- 1
Find the rental agreement number on your Avis, Budget or Payless receipt email and compare it with the number after E-TOLL on the statement.
- 2
Search your inbox, spam and post for a toll statement or receipt about the rental; one can arrive before the card is charged.
- 3
Check the date: a rental that ended up to about eight weeks earlier is the likely source.
- 4
Look at your rental receipt. If e-Toll Unlimited is on it, its daily or weekly price already covered the tolls it applies to, so a separate E-TOLL line for the same rental deserves a closer look.
- 5
Used your own transponder in the rental? Check your own toll account for the same trips, so a toll paid twice stands out.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Highway Toll Administration, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “E-TOLL AVIS”?
Avis, Budget and Payless do not bill tolls themselves. They have handed toll billing to Highway Toll Administration, part of Verra Mobility, which bills and collects the tolls as their agent and charges the card on file for the rental. The line names the e-Toll program and the rental brand, then your rental agreement number; on some statements it shows run together or shortened, such as ETOLLAVIS or ETOLL BGT.
Toll roads report a rental car's tolls with a delay, so these lines are billed after the rental agreement has closed and never appear on the rental receipt. Highway Toll Administration does the same work for Enterprise, National and Alamo, whose toll lines read ERAC TOLL instead.
Why you might see this charge
- Tolls on cashless toll roads or bridges you drove through in the rental, charged at the toll road's highest rate, without discounts.
- The e-Toll administrative fee, added for each calendar day on which you used a toll road, up to a cap per rental month.
- A toll you paid yourself with cash or your own transponder, which the toll road reported to the rental company before your payment reached it.
- A second charge for the same rental, when a toll road reported more tolls after the first bill.
- A Budget or Payless rental: both use the same e-Toll program and show E-TOLL BUDGET or E-TOLL PAYLESS.
Is E-TOLL AVIS legit?
Yes. Highway Toll Administration is a real company, part of Verra Mobility, and the e-Toll sites for Avis, Budget and Payless name it as their toll administrator. It is a private company, not a government agency. An E-TOLL line normally follows an Avis, Budget or Payless rental paid with the same card.
Fake text messages about unpaid tolls are common and borrow toll and rental names to get card details. Match the charge with your own rental papers and toll statement, never through a link in an unexpected message.
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Questions about E-TOLL AVIS
What is Highway Toll Administration?
Highway Toll Administration, part of Verra Mobility, runs toll programs for rental car companies: e-Toll for Avis, Budget and Payless, and TollPass for Enterprise, National and Alamo. It bills the tolls and fees to the renter's card as the rental company's agent.
What is an E-TOLL AVIS charge on my credit card?
It is the tolls from an Avis rental plus an administrative fee for each day you used a toll road, billed by Highway Toll Administration. The number after the name is your rental agreement number.
Why was I charged for tolls weeks after my rental?
Toll roads send their data to the rental company late, so e-Toll charges usually reach the card within four to eight weeks after the rental agreement closed. Tolls reported later can arrive as a separate charge.
Is Highway Toll Administration legitimate?
Yes. It is the toll administrator named on the e-Toll sites for Avis, Budget and Payless, a private company that is part of Verra Mobility, not a government agency.
What if I did not agree to an E-TOLL AVIS charge?
File a complaint on Complain.biz. We write it with you and send it to the company behind the charge, so you do not have to chase it yourself.
Based on
- e-Toll frequently asked questions for Avis renters: how charges appear, fees and timing (e-Tolls, Verra Mobility)
- e-Toll frequently asked questions for Budget renters (e-Tolls, Verra Mobility)
- e-Toll frequently asked questions for Payless renters (e-Tolls, Verra Mobility)
- About us: Highway Toll Administration, toll administrator for Avis (e-Tolls)
- Our history: Verra Mobility acquires Highway Toll Administration (Verra Mobility)
- About us: toll administrator for Alamo, Enterprise and National (Tollpass)
- Highway Toll Administration: service coverage, a private company not affiliated with government agencies (HTA)
- Accessing your toll receipt: final toll statement before the card is charged (e-Tolls)
- State of Delaware open data: state employee card transactions (ETOLL AVIS, ETOLLAVIS, ETOLL BGT, ETOLLBGT and ETOLL BUDGET lines)