While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about CarMax over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
Do you have a dispute or had a bad customer experience with CarMax? Submit your CarMax complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 7 complaints about CarMax over the last 12 months. The graph below shows a monthly breakdown.
Curious about CarMax's track record in addressing complaints within the Rental Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of CarMax. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of CarMax by calling +1-800-925-3612. If you want to reach out to CarMax through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Mmena3 on 15 March 2024 about CarMax.
I had called carmax told then i didnt have a social i only had an itin number they told me it was fine i got still get approved they ran my credit with my itin number told me i was... Read more
Complaint from gaylebuzz on 03 February 2024 about CarMax.
I have been trying to get a duplicate title sent to South Dakota so I can register my car there. It has been 3 and half months and I keep getting run around that it was mailed. My... Read more
Complaint from Pyrrhus on 14 December 2023 about CarMax.
CarMax sold me a hybrid vehicle without informing me until 12/12/2023 that they do not actually inspect hybrid vehicles, instead they scan for a code and fix anything that comes up. This means that sensors aren't checked, the car could... Read more
Complaint from Moniquemiraglia22 on 02 December 2023 about CarMax.
I was approved for a car and everything was signed it was supposed to be delivered on Saturday at 5pm and I never received it. Now CarMax is telling me they don't want my business. I did everything that they... Read more
Complaint from jay305305 on 18 October 2023 about CarMax.
i called in the first 2 months i had the car days before it was even due the payment was never processed my bank ed that nothing was even attempted by carmax yet they refuse to remove the late fees... Read more
Complaint from Copeland on 17 September 2023 about CarMax.
This is 3rd car purchased from car max. Our first 2 experiences were great hence why we went back for our third however; this experience has been dreadful since day 1 and it's truly taking a toll on my health.... Read more
Complaint from Imsotired on 30 July 2023 about CarMax.
First it was the vehicals car radio and blue tooth working intermittently.the vehical is stalling and slowing down and coming to a stop .the auxiliary battery light continues to come on and they said they fixed and it has continued... Read more
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