Complaint: Assistant Manager

on 13 December 2021 about Enterprise Rent-A-Car in category Rental Services

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My complaint:

Snotty, arrogant attitude – too busy and important to answer our questions about insurance and body shop discounts, prices of various options, listed Drivers, Receipt for Deposit and Rental Agreement—-said they would email it to me. Email noted no other additional Driver is Authorized; no Receipt or cost detail for my Insurance Company. When I requested he re-issue the email dated 13 Dec, he said I would have to bring my wife back to the office to make any changes, then he hung up on me!! This guy should not be in the Rental Car Business!!

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Justified complaint?

Suggested solution:

Provide me with a receipt showing cost breakdown, body shop and USAA insurance discount, term of agreement, and listing my wife as an additional driver - we presented both her Driver License and Insurance Card, and had to pay a $200 deposit on top of $451 rental fee - $651 for 1 week for Nissan Kicks - unbelievablly poor Customer Service!! I'm NOT going to take wife over there to wait for a half hour in line!!

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