Lufthansa Complaint Sentiment: Neutral

Our sentiment meter has detected that Lufthansa complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lufthansa, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Lufthansa complaint process

Do you have a dispute or had a bad customer experience with Lufthansa? Submit your Lufthansa complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Lufthansa.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Lufthansa complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Lufthansa?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Lufthansa complaints chart

We have received 2 complaints about Lufthansa over the last 12 months. The graph below shows a monthly breakdown.

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Lufthansa complaint statistics

Curious about Lufthansa's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

21
Total complaints
21
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 21 ratings

How to contact the customer service of Lufthansa?

Below, you will find the contact information for the complaint department of Lufthansa. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-645-3880
Contact form:

You can contact the customer service of Lufthansa by calling 1-800-645-3880. If you want to reach out to Lufthansa through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Lufthansa reviews: (21)

Authentic experiences shared by our community for your benefit.

Delay and lost my luggage

Complaint from Zaid on 29 September 2023 about Lufthansa.

We were asked to be transferred to another flight after a long waiting and we were asked to fly on Kuwait airways .when I arrived to London I discovered that my luggage lost somewhere. Read more

Comments: 1
Rating:

we lost our plane by emploee

Complaint from hikmat on 09 July 2023 about Lufthansa.

Hello .. I have a complaint about service, and I hope that you will find a solution to this problem .. We are three persons . In Amsterdam on Sat. 24 June 2023 We came to the airport to do... Read more

Comments: 0
Rating:

Lufthansa is a fraud and refuses to respond

Complaint from NoQuiet on 21 October 2022 about Lufthansa.

Lufthansa changed our flights to new ones with more expensive seats (bait and switch). I called and they refused to honor the prepaid upgrade. They made me pay a fresh $2000 for the new seats with the FALSE PROMISE of... Read more

Comments: 0
Rating:

Flight Cancellation

Complaint from Brij Mohan on 24 September 2022 about Lufthansa.

This is with respect to the booking of E ticket no 0146938448190 0146938448191 on dated 27th July 22 departure time was 02.50 AM. This was booked in the name of Mr Brij Mohan Sood Mrs... Read more

Comments: 0
Rating:

Customer Neglect

Complaint from PssedOffFlyer on 18 July 2022 about Lufthansa.

I booked a return frlight from Heathrow to Munich (Weds 13th Jul to Sun 17th) using SkyScanner. When I checked my Lufthansa app, my return flight was ed as Dresden. As this was not correct I went to the Lufthana... Read more

Comments: 0
Rating:

Telephone representative knowledge

Complaint from bardfan on 22 June 2022 about Lufthansa.

I phone Lufthansa to ask if there is a Lufthansa lounge where I can wait before my flight from Istanbul airport. to Germany. I have used lounges at other airports.where there is a private lounge with food. and drinks. For... Read more

Comments: 0
Rating:

arrived Cairo without my bag

Complaint from nagib maktari on 21 June 2022 about Lufthansa.

after a long tiring trip , i arrived Cairo without my bag ,i do have in the bag small ice bag for my insulin injection , good for my original trip time . and now the bag still hasn't... Read more

Comments: 0
Rating:

Lost Luggage

Complaint from Patience Nwokocha on 26 May 2022 about Lufthansa.

I travelled from Port Harcourt Nigeria to Dallas Fort Worth USA Departed PHC 1272022 arrived Chicago Ohare Airport to claim my luggage for my connecting flight to Dallas and only 4 out of my 5 bags arrived. I complained to the... Read more

Comments: 0
Rating:

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