While Flight Centre South Africa is well-known for its wide range of travel booking services, complaint data from our community has highlighted recurring issues that travelers have faced. Common complaints include significant delays and difficulties securing refunds for cancelled bookings, errors with flight reservations, and unresponsive or inefficient customer service. Some users have also reported issues with the quality of accommodations not meeting promised standards and alleged incidences of racism.
To avoid these issues, we strongly advise customers to thoroughly review their booking details, maintain clear communication with their travel agent, and retain all transactional and communication records. If you face any problems, contact customer service immediately and document your interactions. Moreover, consider purchasing travel insurance to mitigate financial losses due to unforeseen cancellations or issues.
Do you have a dispute or had a bad customer experience with Flight Centre South Africa? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Flight Centre South Africa.
Our sentiment meter has detected that Flight Centre South Africa complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Flight Centre South Africa, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about Flight Centre South Africa over the last 12 months. The graph below shows a monthly breakdown.
Curious about Flight Centre South Africa's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Flight Centre South Africa. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Flight Centre South Africa by calling 0877-40-5000. If you want to reach out to Flight Centre South Africa through their own website, you can use their contact form.
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Helpful experiences shared by verified Flight Centre South Africa customers. Search, discuss and connect with other people in our community.
Complaint from Famah on 19 October 2023 about Flight Centre South Africa.
My sister booked 3 Airline tickets to Canada for her and her son and me. The FC agent booked out tickets without it s having visas and knowing that it could take up to 12 months to get Canadian... Read more
Complaint from Gigigambino on 08 September 2023 about Flight Centre South Africa.
The travel agent booked flights with inconvenient times slots without advising me about other airlines with more suitable slots. When I asked later, she said the other airline was not showing. How can an experienced agent not know that... Read more
Complaint from Sean Stevens on 23 August 2023 about Flight Centre South Africa.
On the 18th July 2023, my friend and I went to your Farrarmere branch to make a final payment towards our getaway to Mauritius in September. We dealt with a lady, Dianne Squires, as we have been since June when... Read more
Complaint from Corinda on 15 July 2023 about Flight Centre South Africa.
Good afternoon, hope you are well. I have booked a trip for myself and my husband at Flight centre Clearwater mall. We booked on the Wednesday 12 July 2023 and departure on the 14th of July 2023. I specifically ask the young guy... Read more
Complaint from Kurt dG on 08 May 2023 about Flight Centre South Africa.
I went to Perth with a group and Marcele was supposed to assist me with a breakaway after the event. She hardly was helpful and in that last minute made arrangement charging 12 k and R500 fee. She takes weeks... Read more
Complaint from Nomie on 27 April 2023 about Flight Centre South Africa.
I visited your branch today and there waited for 30mins. There were two consultants assisting. Other customers came in after me and joined the waiting list. A space became available and inspite of one of the consultants named Jonathan being... Read more
Complaint from Helen7 on 18 April 2023 about Flight Centre South Africa.
Book my flight to the US through agent at a franchise. Lock down came. My booking was open till 2022. The borders open in December 2021, but four weeks later was closed again. Ticket stayed open till January 2023. I... Read more
Complaint from Sergio da Silva on 24 February 2023 about Flight Centre South Africa.
Asked for a refund since June 2021 due to Covid as the new dates i purposed were not available as the flights were still grounded. Flight Center does not come back to me and every time its a new excuse as... Read more
Complaint from Outraged 2023 on 09 February 2023 about Flight Centre South Africa.
I was a no show from a flight from Madrid to London ( due to shocking advice from my Flight Center agent ) and so my next leg form London to Cape Town was automatically cancelled without my knowledge meaning... Read more
Complaint from Tehani on 28 December 2022 about Flight Centre South Africa.
The hotel which the flight centre agency recommended to me didn't have many of the amenities that they advertised online. I have questioned why they approved this property for clients with no answer or solutions. During my stay I had no... Read more
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