Flight Centre South Africa complaint: Refund

Complaint from Sergio da Silva reported on 24 February 2023 about Flight Centre South Africa

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My complaint:

Asked for a refund since June 2021 due to Covid as the new dates i purposed were not available as the flights were still grounded.
Flight Center does not come back to me and every time its a new excuse as i have to mail them every time.
The staff member i have been dealing with at Flight Center is Lietha Vermaas.

Suggested solution:

The need to refund me my money as is has been almost 20 months since my first request.

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