While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Ubisoft over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with Ubisoft? Submit your Ubisoft complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 7 complaints about Ubisoft over the last 12 months. The graph below shows a monthly breakdown.
Curious about Ubisoft's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Ubisoft. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Ubisoft by calling 919-460-9778. If you want to reach out to Ubisoft through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from D0rst on 15 March 2024 about Ubisoft.
Missing credits, has gone on for 5 weeks and 3 days. all the evidence I send is either invalid or non usable deemed by them. Today Support agent Tiago made assumptions that I cant turn on my Playstation. All this... Read more
Complaint from Speartan on 01 February 2024 about Ubisoft.
I've logged a support ticket with ubisoft where they charged me for a pack of currency in game however not provided me with the currency itself. It's been a whole week and got not a single response from them. They are quick... Read more
Complaint from NonsesneIQ on 03 January 2024 about Ubisoft.
I was playing r6 with my friend and we were queing ranked when he found a mach and for me it still said sarching for a mach then i got a connection eror on my sceen with i never have... Read more
Complaint from Grumpy-666 on 01 January 2024 about Ubisoft.
As part of their security, they asked for a password reset but insist on sending it to an old email account which is no longer accessible for me to update my password. Getting them to read your email request to... Read more
Complaint from dhale5512 on 05 September 2023 about Ubisoft.
I cancelled my Ubisoft account and they charged me anyways and I can't even delete my account until after the subscription and demand me to provide screen shots like I was prepared for this petty nonsense and won't refund or... Read more
Complaint from stevkyt on 20 August 2023 about Ubisoft.
I've played all your Far Cry games and am now on Far Cry 6 which I have found to be a mostly unpleasant and boring experience. You've upped the gore. OK I can take it but the torture and execution scenes... Read more
Complaint from Kylin Wang on 19 April 2023 about Ubisoft.
1. The appeal against the blocking of players' accounts was not dealt with in a timely manner. The appeal filed on March 3, 2023 was not heard until April 19 2. Discriminating against players. One player's complaint was quickly resolved after... Read more
Complaint from ccc3333 on 26 February 2023 about Ubisoft.
I've contacted Ubisoft chat support since I didn't get any password recovery e-mails - I have not accessed my account for a few years and I just wanted to uninstall an old game I haven't played in ages. During the... Read more
Complaint from JazzmanJosh92 on 10 October 2022 about Ubisoft.
I attempted to log in to play AC Valhalla, and was notified my online services account was compromised. When I tried to address it, the password reset link was sent to an email address that was 20 years old, with no... Read more
Complaint from Jimbo9 on 26 January 2022 about Ubisoft.
My complaint is about the continuing lack of offline modes in ubisoft games, ever since ghost recon breakpoint they keep releasing online only games and those with single-player campaigns have no offline modes and have to be played online even... Read more
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