Moon Active complaint?

Do you have a dispute or a bad customer experience with Moon Active? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 110 Moon Active complaints we received.

Moon Active does not run phone support, and we have no phone number or email on record for it. Help runs through the game itself: in Coin Master and its other titles, the settings menu has a support or help option that opens a ticket with your player ID attached, and the Moon Active website has a support section for the same purpose. Include your player ID, the date and amount of any charge, screenshots of the problem and the receipt from the app store. Be wary of phone numbers and support links found through search or social media: they are frequently scams aimed at your login details or your payment card.

Charged for coins or spins that never landed in the game? Start your complaint here and we push it out to Moon Active by email, on social media and in printed letters.

In-app purchases in Coin Master are billed by Apple or Google, not by Moon Active directly, so a refund request goes through the App Store or Google Play refund process first, using the order number from the receipt email. For a double charge, collect both receipts and raise it with the app store and with Moon Active support at the same time. If the app store refuses and the charge was unauthorized, your bank or card issuer can look into it; be aware that game accounts are sometimes restricted after a chargeback, so try the app store and the developer before you go that route. Put the order number, the receipt dates and both charges in your complaint here, and we help you write it in minutes, drawing on thousands of complaint letters that worked.

First secure the account the game is linked to (Facebook, Google or Apple): change the password and switch on two-step verification there, because most account takeovers start outside the game. Then open a support ticket from inside the game with your player ID, the village you were on, screenshots of what you had and receipts for anything you bought, and ask for the items or the account to be restored. Check your app store purchase history and card statement for charges you did not make and report those to the app store and your payment provider right away. Put the player ID, the dates and every ticket number in your complaint here, and other players who lost items and spins the same way can back your case up with their own receipts.

So far consumers reported 110 complaints about Moon Active here, with an average rating of 1.5 out of 5. The most common themes: unauthorized or double in-app charges, spins, cards and other items that vanish from the account, security problems and fraudulent transactions, and customer service that does not respond or does not help.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Moon Active through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Moon Active can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.