Moon Active Complaint Sentiment: Negative

Our sentiment meter has identified a 33% increase in complaints about Moon Active over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Moon Active's offerings.

Sentiment data last updated on March 29, 2024

Moon Active complaint process

Do you have a dispute or had a bad customer experience with Moon Active? Submit your Moon Active complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Moon Active.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Moon Active complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Moon Active?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Moon Active complaints chart

We have received 15 complaints about Moon Active over the last 12 months. The graph below shows a monthly breakdown.

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Moon Active complaint statistics

Curious about Moon Active's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!

108
Total complaints
108
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 108 ratings

Moon Active reviews: (108)

Authentic experiences shared by our community for your benefit.

Unauthorized in app charges

Complaint from Desireevega on 13 March 2024 about Moon Active.

A few days ago I noticed multiple transactions on my financial app invoice. All unauthorized in app purchases of the game coin master dating February 29, 2024 to march 7, 2024. Totaling $941.94 i immediately contacted apple support and requested... Read more

Comments: 0
Rating:

Credit card charged without permission

Complaint from Corynne on 02 March 2024 about Moon Active.

I have almost $2000 worth of purchases from making called Coin Master that I did not authorize. I tried taking it up with Apple and they have done nothing about it. I would like my money back please. Read more

Comments: 0
Rating:

Took money

Complaint from David 21901 on 17 February 2024 about Moon Active.

In a 24 hour period they took 1400 dollars from my card. Read more

Comments: 0
Rating:

I need money back

Complaint from Sumon on 13 January 2024 about Moon Active.

My order id is - G3Bpq3bmGhMVtvLdN6xgjT7 Wallet ref no. - 43889390197 That money did not i get (amount is 7000) I need my money back and i need again to pay my money please sir.... Read more

Comments: 0
Rating:

Coin master purchase

Complaint from Elize on 08 November 2023 about Moon Active.

I made a purchase for gate of horrors for 299.99 and went off my bank and didn't get the purchase I made. I didn't come through and 299.99 was deducted from my bank and I got the email from Google... Read more

Comments: 0
Rating:

Loosing spins

Complaint from Judy schroll Garrett on 17 September 2023 about Moon Active.

I loose over half of my spins when I get 3 hammers. It happens all the time. I had 6000 spins and after I used the hammer I had 700 left. I'm not the only one.... Read more

Comments: 0
Rating:

Charged twice

Complaint from El meg on 07 September 2023 about Moon Active.

I was charged twice for a snack that didint appear for even once,, i only bought 1 time but i was charged twice and the snack didnt appear!! Read more

Comments: 0
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Payment

Complaint from Phillip porton on 24 July 2023 about Moon Active.

Taken money without permission Read more

Comments: 0
Rating:

Charged twice

Complaint from LAMaurie Buda on 15 July 2023 about Moon Active.

On July 11th I went to make a purchase on Coin Master the first time I had to redo it bc it did not go through. The second time it did but I was charged twice ( $15.89 ) Read more

Comments: 0
Rating:

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